This paper attempts to use knowledge of management, combined with the author\'s practical work experience to study how to set up telecommunications enterprises standardization of complaint handling system to address the above contradictions.
本文试图运用管理学知识,并结合作者的实际工作经验,研究电信企业如何建立投诉处理标准化体系,以解决上述矛盾问题,既能够提高客户投诉处理效率,又能够提升客户满意度。
Ombudsman Awards Scheme
申诉专员嘉许奖计划
INCH Programme [Internal Complaint Handling Programme] [Office of The Ombudsman]
现处计划〔机构内部投诉处理计划〕〔申诉专员公署〕
Internal Complaint Handling Programme [INCH Programme] [Office of The Ombudsman]
机构内部投诉处理计划〔现处计划〕〔申诉专员公署〕
Hong Kong War Service Credit Scheme
香港战时服役嘉奖计划
Resource Centre [Office of The Ombudsman]
资源中心〔申诉专员公署〕
Sport and Academic Excellence Award
运动员学业奖励计划
The Ombudsman is an independent statutory authority operating in accordance with The Ombudsman Ordinance.
申诉专员公署是依据《申诉专员条例》运作的独立法定机构。
Staff commitment and contributions are recognised in various forms including appreciation letters, commendations and honours or awards.
为表扬公务员尽心服务，政府设有多种奖励，包括嘉许书、嘉奖、勋衔和奖章等。
Considerate Contractors Award Scheme [Works Bureau]
公德地盘嘉许计划〔工务局〕
the Independent Commission Against Corruption and the Office of The Ombudsman, whose independence is safeguarded by having the Commissioner and The Ombudsman report directly to the Chief Executive;
为确保地位独立，审计署署长直接向立法会述职，而廉政专员和申诉专员则直接向行政长官述职。
I understand I have to be a KrisFlyer-member tog apply. Pleaqse enroll and sendbme relevant materials.
本人明白须成为新航奖励计划会员方可申请此卡，请替本人登记将有关资寄予本人。
He plans to apply to many different universities.
他计划向许多不同的大学申请入学。
Quality Service Enhancement Award [Civil Service Customer Service Award Scheme]
提升优质服务奖〔公务员顾客服务奖励计划〕
Task Group on Outstanding Teacher and School Awards
杰出教师及学校奖励计划专责小组
Ethical Award Scheme [Independent Commission Against Corruption]
专业操守奖励计划〔廉政公署〕
Inquiries about grants or scholarships should be to the College Bursar.
申请补助金和奖学金者请把信寄给大学会计员。
Scholarships and bursaries are offered to tertiary students at an Award Presentation Ceremony.
专上学生在「香港房屋协会奖励计划」颁奖典礼上获颁奖助学金。
The Office of The Ombudsman is an independent statutory authority, set up in 1989, operating in accordance with The Ombudsman Ordinance.
申诉专员公署在一九八九年成立，是依据《申诉专员条例》运作的独立法定机构。
